Manager Desktop Infrastructure & User Support

Job Location

Neenah, WI US

Address

1649 Bergstrom Rd Neenah, WI 54956

Job Category

Information Technology

ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.



About The Opportunity
Position Summary
Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up.

 

Essential to this Position

This position will provide management and leadership for end user IT computing infrastructure and support for Menasha Corporation’s operating units. Individual will be responsbile for managing a technical support team and overseeing resources to resolve application, hardware, software, and other issues for a large scale user community.

  • Helpdesk problem management and resource allocation
  • Track resolution status and provide service level reporting
  • Responsible for customer and vendor relationships relating to Desktop Solutions
  • Identify and recommend opportunities to improve and enhance business value
  • Coach and Manage technical customer service team
  • End user or shop floor infrastructure planning and budgeting for future needs
  • Lead technical projects on computer equipment for startup or acquisition sites
Education / Certifications
Education Required
Associate’s Degree
Education Desired
Bachelor’s Degree
Skills & Experience
Work Experience Required
At least 4 years relevant experience required.
Additional Requirements
  • Bachelor’s Degree in Computer Science, Information Systems or Networking, or relevant field knowledge of computer hardware and software systems
  • 5-10 years of related IT experience
  • Excellent Project Management skills
  • Knowledge of Microsoft Windows Operating Systems, Active Directory, Office 365 and PC or Laptop hardware support
  • Great customer service and leadership skills for managing a support team
About Menasha Corporation Join Menasha Corporation where we are all about the power behind possible! Named a 2021 US Best Managed Company, Menasha Corporation (www.menashacorporation.com) is comprised of two industry-leading companies that manufacture corrugated and plastic packaging products and provide supply chain services for major, global companies. We’re one of America’s oldest private, family-owned manufacturing companies with a history of innovation spanning more than 170 years. Our employees have a vision for what’s possible and thrive in our culture that values creative ideas, collaboration and making a difference. When you join Menasha Corporation, you’re joining a team that leads by example with over 100 locations in North America and Europe. Become part of the power behind possible!

Menasha Packaging (www.menasha.com), a Menasha Corporation company, is the industry’s largest independent, retail-focused corrugated packaging, display, and merchandising solutions provider. Menasha Packaging designs, prints, and produces customized packaging, displays, and merchandising material, and provides pack-out, fulfillment and supply chain services to retailers and leading global consumer packaged goods companies.  

ORBIS Corporation (
www.orbiscorporation.com), a Menasha Corporation company, optimizes today’s supply chains with reusable plastic packaging products and packaging management services. As the North American reusable plastic packaging leader, ORBIS helps world-class food, beverage, automotive and consumer goods companies move their product faster, safer, and more cost-effectively with reusable totes, pallets, containers, protective interiors, carts, and racks.


You can check out Menasha Corporation’s culture of focusing on employees, operating responsibly, and serving customers in our online Corporate Social Responsibility Report at  http://www.insightdigital.biz/i/1272161-2020-social-responsibility-report/0.

Click 
here to view our two-minute video that shares a quick glimpse about Menasha Corporation and our future of possibilities.