Customer Service - External Account Specialist

Job Location

Neenah, WI US

Address

1645 Bergstrom Rd Neenah, WI 54956

Job Category

Customer Support

ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.



About The Opportunity
Position Summary
Supports the customer support department generating reports, analyzing data, tracking metrics and helping with various projects.

 

Essential to this Position

External Account Specialist

Working within the regional Customer Solutions Center of Excellence, the External Account Specialist is primarily responsible for completing sales order entry in the business system platform; actively tracks and monitors orders; manages inventory releases and replenishments; and resolves invoicing  disputes and/or credits. This position interacts closely with external customers, demonstrating strong communication skills that translates to an exceptional service experience.

The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned.

  • Ensures timely order entry and proactively manages order timelines for assigned account(s)
  • Proactively monitors open orders to advise key stakeholders of possible lead time challenges
  • Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives
  • Receives and responds to customer complaints and processes appropriate corrective actions
  • Supports pricing requests
  • Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
  • Prepares purchase orders for outside materials
  • Prepares and reviews required business reports
  • Supports continuous improvement initiatives
Education / Certifications
Education Required
High School Diploma or Equivalent
Education Desired
High School Diploma or Equivalent
Skills & Experience
Work Experience Required
At least 2 years relevant experience required.
Knowledge, Skills, Or Abilities Desired
  • Ability to design, implement and execute CRM business processes and associated applications
  • Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
  • Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
  • Familiarity with organization's policies, standards and procedures guiding customer interactions
  • Knowledge of practices, tools, and techniques for communicating with a customer
  • Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
About Menasha Packaging Join Menasha Packaging (www.menasha.com) where we are all about the power behind possible! Menasha is the industry’s largest independent, retail-focused corrugated packaging, display, and merchandising solutions provider. We design, print, and produce customized packaging, high-end graphic displays, merchandising material, and e-commerce packaging, and we provide pack-out, fulfillment and supply chain services to retailers and leading global consumer packaged goods companies.  

Menasha Packaging, along with ORBIS Corporation (www.orbiscorporation.com), a reusable plastic packaging and supply chain services provider, are companies of Menasha Corporation (www.menashacorporation.com), one of America’s oldest private, family-owned manufacturing companies. With a history of innovation spanning more than 170 years, Menasha Corporation is headquartered in Neenah, Wis., and has 100 locations in North America and Europe.


You can check out Menasha Corporation’s culture of focusing on employees, operating responsibly, and serving customers in our online Corporate Social Responsibility Report at  http://www.insightdigital.biz/i/1272161-2020-social-responsibility-report/0.

Click here to view our two-minute video that shares a quick glimpse about Menasha Corporation and our future of possibilities.


Join us and become part of the power behind possible.