Service Center Manager

Job Location

Cuernavaca, Morelos MX

Job Category

Supply Chain & Logistics


Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity
Position Summary
Manages all warehouse activities. Manages the warehouse ensuring the receipt, coordination, and safety of goods coming through a warehouse. Also ensures that orders arrive and are dispatched on time to the appropriate destinations and in the expected quantities.


Essential to this Position

Responsible for all activities at the service center including the receipt, processing, coordination, quality, and safety of materials coming through the site. Also ensures that orders arrive and are dispatched on time to the appropriate destinations and in the expected quantities.

Key Duties and Responsibilities:
1. Oversight and enforcement of ORBIS Safety Programs.
2. Daily review of production metrics and KPI’s (Labor expense, Forklift/Machine Repairs, Cost/Sort, Sorts/Hour).
3. Provide leadership to employees by demonstrating ORBIS standards and expectations on an everyday basis.
4. Direct continuous improvement to maximize efficiency and eliminate waste throughout the facility.
5. Establish and maintain a professional relationship with local customers.
6. Achieve budgeted financial goals for the service center.
7. Accurate inventory management.
8. Resolve any quality problems/complaints
9. Perform self-inspection on service centers relative to production and safety.
10. Procure and maintain all needed operation and facility supplies (Forklifts, Washing Machines, etc).
11. Interview and hire all service center employees.
12. Ensure all employees are meeting job level expectations and requirements.
13. Motivate and train employees to maintain a succession plan for future growth/opportunities.
14. Consistently enforce ORBIS policies through the disciplinary action process.
15. Facilitate payment of site invoices with Finance, including inputs, approvals, new vendor information.
16. Other duties as assigned.

Additional Knowledge, Skills, and Abilities:
1. Knowledge of and ability to use and influence an organization's policies, standards, and procedures guiding manufacturing processes
2. Knowledge of strategies and tools for controlling and optimizing the factors that lie between the purchase of raw materials and delivery of finished products
3. Ability to effectively manage the business relationship and transactions with the suppliers of raw materials or product components
4. Knowledge of issues and considerations for effectively managing local or distributed inventories of raw materials, work in progress, and finished goods
5. Knowledge of the processes, tools, and operational considerations for effective and efficient movement of goods and materials throughout the manufacturing cycle
6. Knowledge of the day-to-day operations of a manufacturing plant or facility
7. Must be able to read/comprehend written and oral instructions in English; read and comprehend safety rules, operating and maintenance instructions, procedure manuals, and product recipes/material identifications.
8. Superior leadership skills with demonstrated ability to effectively manage and develop a diverse team of people.
9. Beginning financial knowledge sufficient to understand/manage financial budgets and statements.
10. Understands LEAN Manufacturing practices and at least 1 year of experience in LEAN utilization.
11. OSHA Regulation Training.
12. Experience with Gas/Electric Forklifts.
13. Microsoft Word and Excel proficiency.
14. Must be willing to work extended hours and weekends as necessary.
15. Bi-Lingual skills preferred (required for positions outside the US)
16. Pro-active attitude about the job and company
17. Desire to advance within the company, including relocation if needed
18. Ability to travel to other sites as needed
19. Conduct self professionally to customers and visitors
20. Ability to manage expenses
21. Ability to adapt to changing environments
22. Ability to make difficult decisions
23. Ability to assess employee performance and coach and develop others
24. Ability to lead by example
25. Willingness and acceptance to change
26. Ability to handle the stress of working with others
27. Availability outside of normal business hours
28. Ability to multi-task

Education / Certifications
Education Required
Associate’s Degree
Education Desired
Bachelor’s Degree
Skills & Experience
Work Experience Required
At least 5 years relevant experience required.
About ORBIS Corporation Join ORBIS Corporation ( where we are all about the power behind possible! ORBIS believes there is a better way to optimize today’s supply chains, with reusable packaging products and packaging management services. As the North American reusable packaging leader, we design and produce plastic reusable totes, bulk containers, pallets, and custom products, including protective interiors and metal racks. Our products help world-class food, beverage, automotive and consumer goods companies move their product faster, safer, and more cost-effectively. As a steward of sustainability, ORBIS is committed to driving the circular economy and a better world for future generations through environmentally friendly product design, sustainable operations, and recycled material usage.

ORBIS, along with Menasha Packaging  (, an industry-leading corrugated packaging, display, and merchandising solutions provider, are companies of Menasha Corporation (, one of America’s oldest private, family-owned manufacturing companies. With a history of innovation spanning more than 170 years, Menasha Corporation is headquartered in Neenah, Wis., and has 100 locations in North America and Europe.

You can check out Menasha Corporation’s culture of focusing on employees, operating responsibly, and serving customers in our online Corporate Social Responsibility Report at

here to view our two-minute video that shares a quick glimpse about Menasha Corporation and our future of possibilities.

Join us and become part of the power behind possible!

ORBIS Corporation is an equal opportunity employer. ORBIS Corporation shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.   As an Equal Opportunity/Affirmative Action/Pro Disabled & Veteran Employer, we request priority referrals of qualified protected veterans, qualified individuals with disabilities, qualified minority candidates, and qualified female candidates for job openings at ORBIS Corporation.