Customer Service Representative

Job Location

Minooka, IL US

Address

456 Internationale Parkway (Minooka), IL 60447

Job Category

Administration & Support Services

ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.



Shift Requirements

1st Shift
About The Opportunity
Position Summary
Supports the customer support department generating reports, analyzing data, tracking metrics and helping with various projects.

 

Essential to this Position
  • Ensures timely order entry and proactively manages order timelines for assigned account(s)
  • Proactively monitors open orders to advise key stakeholders of possible lead time challenges
  • Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives
  • Receives and responds to customer complaints and processes appropriate corrective actions
  • Supports pricing requests
  • Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
  • Prepares purchase orders for outside materials
  • Prepares and reviews required business reports
  • Supports continuous improvement initiatives
Education / Certifications
Education Required
High School Diploma or Equivalent
Education Desired
High School Diploma or Equivalent
Skills & Experience
Work Experience Required
At least 2 years relevant experience required.
Knowledge, Skills, Or Abilities Desired
  • Ability to design, implement and execute CRM business processes and associated applications
  • Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
  • Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
  • Familiarity with organization's policies, standards and procedures guiding customer interactions
  • Knowledge of practices, tools, and techniques for communicating with a customer
  • Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Additional Requirements
  • Prior display, graphic, and/or contract packaging industry experience preferred
  • Experience in ERP platforms and proficiency in SAP, Microsoft Excel and SharePoint
About Menasha Packaging Join Menasha Packaging (www.menasha.com) where we are all about the power behind possible! Menasha is the industry’s largest independent, retail-focused corrugated packaging, display, and merchandising solutions provider. We design, print, and produce customized packaging, high-end graphic displays, merchandising material, and e-commerce packaging, and we provide pack-out, fulfillment and supply chain services to retailers and leading global consumer packaged goods companies.  

Menasha Packaging, along with ORBIS Corporation (www.orbiscorporation.com), a reusable plastic packaging and supply chain services provider, are companies of Menasha Corporation (www.menashacorporation.com), one of America’s oldest private, family-owned manufacturing companies. With a history of innovation spanning more than 170 years, Menasha Corporation is headquartered in Neenah, Wis., and has 100 locations in North America and Europe.


You can check out Menasha Corporation’s culture of focusing on employees, operating responsibly, and serving customers in our online Corporate Social Responsibility Report at  http://www.insightdigital.biz/i/1272161-2020-social-responsibility-report/0.

Click here to view our two-minute video that shares a quick glimpse about Menasha Corporation and our future of possibilities.


Join us and become part of the power behind possible.